Effective Public Speaking (Duration 1 Day)

To improve ability to speak in public: Theory of public speaking; common mistakes; preparation and delivery; style and image; structuring speech; impact start; delivery skills; personal skills and fear control; speaking with impact; handling questions from audience. 

Critical thinking for consumers (Duration 1 Day)

To improve the ability of consumers to avoid being cheated when buying goods and services: Concept of critical thinking; components; critical purchasing decisions; critical thinking techniques.

Preparing a consumer strategic plan (Duration 1 Day)

To ensure success of planning and implementation of projects at all levels: Concept of strategic planning; Developing a strategic consumer plan; components of strategic planning; review of strategic plan; financial viability of strategic plan; evaluation.

Writing consumer articles for the media (Duration 1 Day)

An important component in consumer education: writing plan; selection of topic; research into topic; topic headings and suitability to target audience; writing guidelines; selecting media; feedback on article.

Consumer complaints handling (Duration 1 Day)

For organizations that wish to set up consumer complaints and compensation mechanisms in line with the National Consumer Policy: Concept of consumer complaints; receiving and handling complaints; processing complaints; building a complaints database; compensation and feedback.

Designing a consumer website (Duration 1 Day)

Important component of consumer education for schools, Consumer NGO’s, government agencies: Concept of consumer website; structure; component parts of website; consumer information; consumer services; feedback

Writing research papers on consumer issues (Duration 1 Day)

Important skill for staff of government consumer agencies and consumer NGO’s: Concept of research paper; guidelines for research papers; identification of issues; outline of paper; writing technique, structure of paper; recommendations.

Planning, implementing and evaluating consumer projects (Duration 1 Day)

Important skills to ensure that consumer projects are well planned and effectively implemented. Useful for staff involved in planning and implementing projects: Concepts-planning-implementation-monitoring and evaluation; guidelines for viability and reporting on projects.

Establishing consumer resource centre (Duration 1 Day)

Important asset for all consumer agencies, consumer NGO’s and schools. Facilitates research, reference and study: Concept of consumer resource centre; identifying types of resources; identifying centre to source materials; Arrangement and handling of resources; codification system; setting up a reference mechanism

Setting up a consumer database (Duration 1 Day)

A vital collection of consumer related information for reference. Useful for government agencies and consumer NGO’s: Concept of consumer database; Outline of database; identifying types of consumer information to be stored; identifying sources of information; collection, weeding and storing; accessing and using; updating.

Training the government’s Price Monitoring Squad (Rakan Pengguna) (Duration 2 Days)

A price stabilization mechanism which needs training in basic consumer knowledge, their functions, reporting system, financing etc.

Training involves 6 basic consumer modules; methods of price verification, collection, collating and transmission, the keeping of records; database of members and reporting system.